Relying on the Kindness (and Podcasts) of Strangers
Let’s begin with the obvious — it’s Monday. [I tried posting the iMeem player here, but I failed. Instead, you get the clickable link.] [UPDATE, 10/1/08, 10a: Now you've got the clickable link and the...
View ArticleThe Turing Test in the Contact Center
Why can’t we make machines that think creatively? And should we, just because we can? And will they want to work in customer service?
View ArticleTwittering the Circus
Internet Week is awesome. Why? Aside from the great parties and networking events, there’s tons of quality conference sessions all over the city. Today I hit up Mediabistro Circus to hear from media...
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